Support Policy

We do not offer Product Technical Support over telephone. However, you may speak to our Sales Executives over phone for Sales and / or billing related queries.

⇒ Email, Live Chat and Remote Desktop are the only Support Channels available for our data products. We are able to provide efficient and effective support to thousands of users using above support channels.

⇒ Our products are trialware. It means that user is expected to take a trial (free / paid) and subscribe only if product matches their expectations. Please note that all sales are final and subscription amount is not refundable. Please see our Refund Policy.

⇒ Users are expected to be computer literate. They should know common terminologies and are conversant with general operations like Copy, Paste, Download, Run, etc..

⇒ Our support for charting platforms will be limited to datafeed integration. Charting platforms are vast and have many advanced features. Users are expected to learn them on their own or from their platform providers.

⇒ If you have purchased AmiBroker from us, you can send your AmiBroker related queries to us over email – and we will surely answer them over email only. We do not provide live chat / remote desktop support for AmiBroker for non-data integration related issues.

⇒ Our product installation and integration is straight forward – you have to simply click on ‘NEXT’ button in most cases. Step by step help with screenshots is provided in user guide as well as Help Videos. Hence we offer remote desktop support for product installation and integration generally only for the first time. We also show how to add symbols and fetch data – by adding a few symbols during same session. It is expected that users then follow above help resources to learn other things.